Terms & Conditions

1. Introduction

We inform you that by using the www.vientoshop.com/hu, www.vientoshop.com domain webshop, you agree to the provisions of these terms of use. Please continue to use the Webshop only if you have read these terms of use and accept them in full.

The vientoshop.com/hu – www.vientoshop.com (hereinafter: Operator) may freely change the provisions of these General Terms and Conditions (hereinafter referred to as the GTC), the scope, purchase price, deadlines, etc. of the products marketed. The change is effective from the date of publication in the Webshop store. Any customer who does not agree with the change in the rules should stop making a purchase. The changes do not affect any contracts (confirmed orders). By using the website, the User acknowledges and accepts the provisions of these GTC.

2. General provisions

2.1. Operator’s data:

Company Name: Bianka Muskovics e.v.

Postal address: 1037 Budapest, Mátyáshegyi út 22/A 2.em 5.a

Contact: muskovicsbianka@vientoshop.com

Registered office: 1037 Budapest, Mátyáshegyi út 22/A 2.em 5.a

Registration number: 54374775

Court keeping records: Court of Registration of the Metropolitan Court of Justice

TAX NUMBER:  55659594-1-41

Registration year: 2019

Data protection ID: 03727-0001 (customer data) or NAIH-58182/2012 (newsletter) Contract language: Hungarian, which is not filed by the operator

Hosting provider: The vientoshop.com is making use of Magyar Hosting Kft. hosting services.

The above contact details are also the contact details of the complaint handling.

2.2. Terms of Use:

By viewing the Webshop, registering or purchasing (any of the behaviors listed here), a contract is concluded between the Operator and the user of the Webshop in accordance with these GTC. You, as the user of the Webshop, are obliged to accept the terms and conditions of these GTC. If you do not accept any provision of the GTC, you may not use the site or make a purchase in the Webshop.

2.3. Copyright

The entire website (products, product brochures, texts, images, these GTC, etc.) is protected by copyright. Thus, it is forbidden to copy or modify for further commercial purposes. Please note that it is forbidden to use the content downloaded from the Webshop for purposes other than purchases in the Webshop. In case of violation of the copyright and other rights of the Webshop or in violation of this contract (GTC), the Operator immediately initiates legal proceedings against the infringer.

2.4. Liability

The use of the Webshop and the data provision necessary for the use of the service provided by the Webshop are provided on a voluntary basis, and the Data Is used by the Operator only to the extent necessary for the proper provision of the service, in accordance with these terms of use.

The operator of the Webshop reserves the right to change the provisions of these GTC, the scope of the marketed products, the purchase price, etc. freely. The Operator’s obligation to sell the given product at a given price applies until the price of the product is changed published in the Webshop. The change is effective from the date of display in the Webshop.  Any customer who does not agree with the change in the rules should stop making a purchase. The changes do not affect previously concluded contracts.

3. Purchase in the Webshop and how to do so:

The Webshop provides users and customers with online ordering opportunities. In addition to the contractual relationship established by viewing the site, in case of purchase in the Webshop, a delivery (sales) contract is concluded between the buyer-user and the Seller, which is governed by both the order and confirmation and the provisions of these GTC. According  to the relevant legislation, the Webshop is obliged to confirm the customer’s order within 48 hours, failing which the buyer is exempted from the obligation to offer.

3.1. The ordering process:

It is necessary to register before the first purchase in the Webshop, and for subsequent orders, you must log in to the registration account that you have already created. Registration makes it easy to make future purchases and to take advantage of any discounts.

The selected product can be placed in the virtual basket using the basket button;  besides the button the required number of pieces and product details can be set. The User can check the contents of the basket by using the Cart menu item. Here you can change the quantity of the product you want to order from the basket or delete the item. You can also empty the basket completely by using the Empty Cart button. The User can continue the purchase process by clicking on the Order button. After selecting the products, the actual ordering process can be started by clicking on the “Payment”  button, and after entering the shipping address, shipping and payment methods, the order can be finalized and sent. When using the webshop, we draw the consumer’s attention to the fact that by sending the given order, the consumer is obliged to pay.

Orders can be placed on the online interface of the Webshop (in case of company orders, also by phone). The Operator canaccept and fulfill the order placed in the Webshop only if the customer fills in the fields on the registration and/or purchase pagein full. We are not liable for any damages or technical problems that may arise during the process. The customer shall bear theadditional cost of addressing incorrectly or in insufficient detail, or in the case of other data or information.

Technical possibilities for correcting data entry errors: in case of data entry error detected after sending the order, this should be indicated immediately at the info@vientoshop.com  email address.

It is important to indicate the contact details accurately, because the Webshop may consult by phone prior to delivery. In case of incomplete contact details, the Seller does not fulfill the order.

Please note that each finalized order is treated as a separate order by the Webshop system, so orders placed by the same customer and address are delivered in separate packages, in which case the shipping fee will also be charged separately for each order. If you have already placed your order but want to add new products to your package, contact customer service immediately, so you can change your order depending on the status of your order, i.e., before handing over the package to the courier service.

3.2. Order confirmation

Orders are processed on working days until 7 p.m. It is also possible to place an order outside the times indicated as processing the order, if it takes place after the end of the working hours, it will be processed the day after. We will automatically send a reply e-mail to the Customer about the order received , and within a maximum of 24 hours the order will be processed, regarding which we will inform you electronically, confirm your order, the number of products ordered, and the total purchase price.

3.2.1. Conclusion of the contract

The contract is concluded in Hungarian. Placing an order constitutes a contract concluded electronically, which is governed by Act CVIII of 2001 on certain aspects of e-commerce services and information society services. Contract 45/2014 (II.26.) on detailed rules for contracts between the consumer and the business It is subject to a regulation and takes into mind the provisions of Directive 2011/83/EU of the European Parliament and of the Council on consumer rights.

3.3 Payment and delivery

3.3.1. Payment methods

The purchase price of the ordered products and any additional costs (which are always indicated at the time of ordering) are paid by the customer by bank transfer in advance, by secure payment by internet credit card.

Online credit card payments are made through the Barion system. Credit card details will not be sent to the merchant. The service provider Barion Payment Zrt. Is an institution supervised by the Magyar Nemzeti Bank, its license number: H-EN-I-1064/2013.

3.3.2. Transport

The Webshop can generally fulfill the regulations within 3-5  working days if the product is in stock.

In case of delivery: Upon receipt of the information email sent by the Seller notifying the Buyer of the delivery of the package to the courier service, the expected date of delivery or receipt. (This does not mean the automatic confirmation email of the webshop – it only informs the customer that the order has been received in the Webshop.)

The Seller is obliged to deliver the products ordered by the Buyer to the delivery address indicated in the order in accordance with the conditions set out in these GTC and the order confirmation.

The Seller delivers the ordered products by courier service to the given address or pick-up point.

The Seller reserves the right to choose the appropriate courier service for the delivery of the ordered products. If  the selected product(s) are in stock, the Seller will inform the Buyer of the expected delivery date by email or phone.

3.3.3. Pick-up

The Customer is obliged to check the integrity of the package at the time of delivery. Check the number of products and sign the receipt with the supplier. In the case of damaged packaging, the defect must be recorded in a report on the spot. The integrity of the product must also be checked at the time of receipt and, in the case of a quantity shortage or damaged product, a report of the deficiency or defects shall be recorded on the spot. The customer can only pick up the product with undamaged packaging at his own risk. In the case of distance contracts in the absence of the inclusion of the Protocol, the possibilities for exercising the right of withdrawal, the quantitative objection and the enforcement of warranty claims for the damaged product are limited. A claim for quantity or damage is accepted by the Seller if a video recording of the opening of the package is made, on which it is clear in good quality that the package was unopened at the start of the recording (all sides of the package will be recorded) and the recording records the entire contents of the package uncut. 

If the delivery fails, the carrier will leave a notification and then attempt to deliver the package no more than once. Delivery takes place between 8 a.m. and 5 p.m. per working day. The customer is obliged to provide a delivery address and phone number where it can be reached within the above time frame. In addition to the general delivery rules described here, in case of ordering in the Webshops, certain delivery conditions and costs differ, discounts differ.

4. Prices

The prices indicated in the Webshop are valid until withdrawn or changed.

The Buyer may pay the purchase price of the product and the additional costs indicated (e.g., shipping fee) in accordance with the terms and conditions set out in these GTC.

4.1. Purchase from abroad – tax

Please note that in case of ordering abroad, the competent tax, customs duties and other local costs (sales tax, stamp duty) may be accompanied. These fees are charged to the customer.

5. Warranty

The Seller is responsible for the quality of the goods sold by him in case of defective performance with the warranty specified in the Civil Code, the most important rules of which are as follows:

  1. The Seller performs erroneously if the price provided does not comply with the quality characteristics specified by law or contract at the time of Otherwise, it shall be presumed, until proof is given, that the defect detected within six months of performance has already occurred at the time of performance, unless that presumption is incompatible with the nature of the thing or the nature of the defect.
  1. In the context of warranty rights, the right holder may primarily (at his option) demand repair or replacement, and may correct or have the defect repaired at the expense of the undertaking in the context of warranty rights, unless it is impossible to meet the chosen warranty claim or if it would result in disproportionate additional costs for the obligor compared to the performance of the other warranty claim. If the obligor does not undertake the repair or replacement, the Buyer may, at his option, request an appropriate price reduction or withdraw from the contract. There is no room for withdrawal due to an insignificant error.

In the event of defective performance, the rightholder may primarily (at his option) demand repair or replacement, and in the scope of warranty rights, repair or have the defect corrected at the expense of the undertaking, unless it is impossible to meet the chosen warranty claim or if it would result in disproportionate additional costs for the obligor compared to the performance of the other warranty claim. If the obligor does not undertake the repair or replacement, the Buyer may, at his option, request an appropriate price reduction or withdraw from the contract. There is no room for withdrawal due to an insignificant error.

  1. Regulation (EC) No 151/2003 on compulsory guarantees for certain durable goods sold under a contract with a consumer (IX.22.) New durable goods listed in Annex 1 to the Gov. Regulation are covered by a warranty obligation, the duration of which is one year. The warranty claim can be enforced within the warranty period, failure to comply with the deadline will result in loss of rights.
  1. The Service Provider is exempted from the warranty obligation if it proves that the cause of the defect arose after the performance.
  1. The consumer can enforce his warranty right with the warranty ticket received at the time of purchase, or, failing this, with a document certifying the purchase (conclusion of the contract).

5. Right of withdrawal – Right to withdraw from purchase

As a consumer, the customers of the Webshop are entitled to the right to the provisions of Law No. 45/2014 (II.26.) on contracts concluded in absentia. Right of withdrawal without justification under the Gov. Regulation, which may be exercised within 14 calendar days of receipt of the product.

If the Consumer wishes to exercise his right of withdrawal, he is obliged to send a clear statement of his intention to withdraw(by post or electronic mail) to the Service Provider using the contact details indicated in section 1 of these GTC. For this purpose, the  Consumer may also use the model withdrawal declaration.   Please inform us by e-mail at the following address: info@vientoshop.com The Consumer shall exercise his right of withdrawal within the deadline if he sends his statement of withdrawal to the Service Provider before the expiry of the above-mentioned deadline.

(The consumer also has the right of withdrawal between the date of conclusion of the contract and the date of receipt of the product.)

The Consumer shall not exercise his right of withdrawal or termination in respect of the following products or services sold by the Service Provider:

  1. in the case of a contract for the provision of services, after the performance of the service as a whole, if the Service Provider has commenced the performance with the express prior consent of the Consumer and the Consumer has acknowledged that after the performance of the service as a whole, he loses his right of termination;
  1. in respect of a product or service the price or fee of which cannot be influenced by the Financial Market Service Provider, depends on the possible fluctuation of the financial market during the 14-day withdrawal period;
  1. in the case of a non-prefabricated product produced by the Service Provider at the consumer’s direction or at the express request of the Consumer, or in the case of a product that is clearly tailored to the user;
  1. perishable or short-range product this year;
  1. in respect of a sealed product which, for reasons of health protection or hygiene, cannot be returned after opening after delivery;
  1. in respect of a product which, by its very nature, is inextricably mixed with another product after delivery.

For more information, see http://www.nfh.hu/node/2709

In the case of products not subject to the above restrictions, the buyer may withdraw from the contract without giving any reason withinfourteen (14) days after receipt of the product (or, if the product has not yet been received on the date of conclusion of the contract). Inthe case of a written withdrawal, the customer’s declaration of withdrawal shall be deemed to have been validated within the time limit ifhe sends the customer’s declaration of withdrawal before the expiry of the time limit (even on the 14th day).

5.1. Procedure for exercising the right of withdrawal

In case of withdrawal, the customer is obliged to return the product to the Webshop in an unopened or unopened state within 14 days ofthe notification of the withdrawal. The deadline is deemed to have been met if the customer proves that he has mailed the product bythe last day of the deadline or delivered it to a courier service.

The Webshop does not take over the product returned on delivery.

Only in case of return of an undamaged product used for its intended purpose to the extent necessary for the trial, it is obliged toreimburse the customer for the full purchase price. The Webshop may demand compensation from the consumer for damages resultingfrom improper use of the products or exceeding what is strictly necessary for the testing.

The customer may submit a request for withdrawal by e-mail or post in writing, preferably via the dedicated “Withdrawal from purchase”form, which can be requested at the following e-mail address of the Webshop: info@vientoshop.com The customer may also communicate his intention to withdraw by means of a model statement in the Annex to the Gov. Decree. In the event of cancellation, thecosts of returning the product shall be borne by the purchaser. In addition, the customer is not charged any other costs.

After the Webshop has received and verified the returned product, it informs the Buyer by e-mail about the successful processing of theitem, as well as the approval or rejection of the refund. Once approved, the refund process begins. The purchase amount will beautomatically refunded to your credit card within a few days or according to your original payment method. Our webshop is entitled towithhold the refund until the product has been returned or the Consumer has credibly verified that it has been returned: in this case ourWebshop takes into account the earlier of the two dates.

The costs of returning the returned product to the Webshop shall be borne by the customer. If the Customer does not communicate andexercise his right of withdrawal in accordance with these GTC and the law, the Webshop will not refund the purchase price, however ( after prior consultation) it is possible to return the product to the customer. The costs of this re-delivery are also borne by the customer.

The exercise of the right of withdrawal applies to consumers. The webshop regulates the resale possibility in a separate agreement withits wholesale and reseller partners.

You can read the text of Gov. Decree No. 45/2014 (II.26) on the exercise of the right of withdrawal here:http://net.jogtar.hu/jr/gen/hjegy_doc.cgi?docid=A1400045.KOR

Please request the model withdrawal document at the following e-mail address: info@vientoshop.com

6. Thoughtful purchase (right to exchange)

Within 60 days of receipt, the customer is entitled to return the product not yet in use in its original, undamaged and unopened packaging, and to return it to customer service in person or at his own expense by simultaneously handing over the original invoice.

The Webshop will take back the product that complies with the previous conditions and the full amount of the purchase price of the product on the invoice will be included in the purchase price of any other product or products chosen by the buyer. If the purchase price of the other product or products selected is lower than that of the product concerned by the thoughtful purchase, then the difference cannot be refunded.

The Webshop reserves the right to refuse to apply the right to exchange set out in this section if the exchange right is not exercised in the same way as in these GTC or otherwise in an abusive manner. The Webshop also reserves the right to restrict the right to exchange or to establish other conditions, and to suspend or terminate this possibility without giving reasons, for which information will be published by amending the GTC. Purchases made prior to any modification will be evaluated in accordance with the provisions of the GTC in force at the time of the purchase, if it is more favorable to the buyer.

The right of exchange set out in this section does not affect the right of withdrawal of customers due to the contract concluded in absentia, as well as neither the warranty nor the warranty rights, they remain valid.

We are not able to take over packages returned by cash on delivery or port!

7. Limitation of liability – Technical limitations

The vientoshop.com/hu – vientoshop.com domain webshop assumes that the customer is aware of and accepts the possibilities and limitations of the Internet, especially with regard to technical conditions and errors that arise.

The Webshop is not responsible in any way for the contents of the following points, whatever the reason may be:

  1. Non-arrival or accidental change of any data sent and / or received on the Internet.
  1. Any malfunction in the Internet network that prevents the Webshop from operating smoothly and making purchases.
  1. Any failure of any receiving device on the communication lines.
  1. Loss of any mail sent in a non-registered or mail sent with ‘return receipt’ form, regardless whether in paper or electronic form, but mainly the loss of any data.
  1. Any software may not function properly.
  1. Consequences of any program error, extraordinary event, or technical error.

The Webshop is not liable on any basis for any direct or indirect damages caused by the connection to the Webshop store or the viewing of the Webshop.

The Operator may modify the materials on these pages or the products and prices indicated thereon at any time without prior notice.

The Operator reserves the right to initiate proceedings before courts or authorities against any person who commits or attempts to commit an infringement using the Webshop (including the purchase). The Webshop cannot be held liable for any infringement committed by a third party at the expense of a user or customer.

8. Privacy Policy

The use/processing of the Customer’s personal data is carried out in accordance with the applicable regulations of the Data Protection Act. The Customer is entitled to disable data processing at all times.

8.1 Personal data

All personal data that will be transferred by the Customer to the Operator shall be the responsibility of the Operator. We use the personal data provided to provide deliveries, credit ratings, offerings and information in our catalogue. The personal data provided to the Operator will not be shared with third parties. Each customer has the right to examine the conditions applicable to him. All Customers have the right to request the Operator to delete or correct the data related to it. The Buyer agrees with the purchase by accepting the terms of the Operator and as described above. The operator is the operator of the Civil Code and the right to informational self-determination and freedom of information; Act CXII of 2011 (hereinafter referred to as “Atv.”). The personal data submitted on the Webshop are voluntary and the user accepts the terms of use by providing this data.

The provision of personal data is necessary in order for the Operator to be able to fulfill the customer’s (customer’s) purchase needs and orders using the individual data.

The user may at any time notify the Operator of the deletion or modification of the previously provided data at the following email address: info@vientoshop.com

8.2 Cookies/Cookies

The vientoshop.com use cookies under the new Electronic Communications Act, which entered into force on 25 July 2003. A cookie is a small text file that is stored on your computer and contains information that helps you identify and track your website. Cookies are not harmful to your computer, they contain only text, they do not contain viruses. It doesn’t even take up space on your computer’s hard drive. There are two types of cookies: “Session Cookies” (temporary) and cookies that have been permanently saved on your computer.

The most commonly used cookies are “Session Cookies”. During a visit to the website, a Web server assigns a unique identification string to the user’s browser so as not to confuse it with another user. Session Cookies are never permanently stored on your computer, so when the user closes the browser, they disappear immediately. To use the Webshop without problems, you must enable cookies. The second type of cookies is when a file is permanently saved to a computer. This type of cookie can be used to track how visitors move around a website. It is only used to provide visitors with better service and support. You can delete text files. Vientoshop.com uses this type of cookie to track your shopping cart and keep visitor statistics. The data stored on your computer is only a unique number without connecting to your personal data!

Further details on the processing of the data can be found in the Privacy Statement, which is available on the website.

9. Other

  • Seller and Buyer recognize the provisions of these GTC as binding on their electronically created legal transactions.
  • Matters not regulated in this contract and related documents shall be governed by the Civil Code and by the laws governing electronic commerce and distance contracting.
  • The Operator may modify these GTC, the prices of the products distributed on the website and other prices indicated at any time with no retroactive effect, the amendment shall take effect after its publication on the website and shall be valid only for transactions that take effect.

These Terms and Conditions take effect on  16 July, 2021.